Prices
Prices are as quoted at the time of purchase including VAT and excluding postage, unless spending over £100 when postage is then free. Prices apply to the UK only.
Postage
We will do our utmost to post items within 2 working days of purchase. Should an item be out of stock we will contact you as soon as possible with a replacement option or to organise a refund.
Availability
All orders are subject to availability of products.
Product descriptions
We do our best to provide accurate descriptions and images of our products however due to the nature of some natural materials there may be some differences in appearance of the products provided.
Online Refunds
We will refund any clothing or accessories purchased online if they are returned within 14 days of purchase in their original packaging and unused, exceptions are made on the following items that cannot be returned unless faulty:
- Personalised items
- Gift vouchers
- Special orders
- Items that due to their use would be unhygienic eg. Ear plugs, whistles.
Instore refunds
We will refund any clothing or accessories purchased online if they are returned within 28 days of purchase in their original packaging and unused, exceptions are made on the following items that cannot be returned unless faulty:
- Personalised items
- Gift vouchers
- Special orders
- Items that due to their use would be unhygienic eg. Ear plugs, whistles.
- Returns of guns and cartridges are not accepted unless the product is faulty.
Warranties
All of our second-hand guns are sold with a 1 year warranty unless otherwise stated.
New products are supplied with the standard 1 year manufacturer’s warranty unless otherwise stated.
Repairs
Most repairs are carried out inhouse, however there are occasions that we may need to send them to our partner gunsmiths, please let us know if you do not want us to post your gun to another gunsmith for work. Our repairs are covered by a 3 month warranty.
Call recording
All our calls are recorded for training and monitoring purposes.
Data protection
We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. All personal information that we keep on record will be held securely in accordance with the law.