How
to place an Order
You can order products directly from
this site by browsing our product range from the menu bar
above. Simply find the product you wish to order, add it
to your Order (sometimes known as a 'Shopping Basket') and
follow the instructions. We accept online payments in a
secure environment by Mastercard, Visa or Maestro (Switch).
Items
may also be purchased via traditional means:
- Visiting
our Shop:
Our shop is situated at 21 Milford
Street, Salisbury, Wiltshire. We are open from 9am -
5.30pm Monday - Saturday. For more details of how to
find us, please see our 'Finding Us'
page
- By Phone:
We would be pleased to take your credit card order on
+44 (0)1722 333 795/6. Your call will be taken in person
from 9am - 5pm GMT Monday to Friday, and by answerphone
at other times. Payment can be made by Mastercard, Visa
or Maestro (Switch).
- By Fax:
You can also fax your credit card order 24 hours a day
on +44 (0)1722 421 733. Payment can be made by Mastercard,
Visa or Maestro (Switch).
Shipping
Charges
| Greenfield
Guns Shipping Charges |
| UK
Mainland |
7
- 10 days delivery (if item in stock) |
free |
| Next
working day delivery (if item in stock) |
£6.50 |
| Overseas |
Items
above £100 |
£25
air mail |
| Items
under £100 |
£10
air mail |
Our Delivery
Policy
We aim to dispatch orders for delivery
within 7 - 10 days of placing your order.
Our products are delivered direct to your doorstep by carrier.
If no-one is available when the carrier calls, a card will
be left asking you to contact them at their local depot.
You can then arrange for another delivery date with the
carrier direct. If no contact is made within 14 days, parcels
will be brought back to Greenfield Guns and we will then
contact you.
Terms
& Conditions of Ordering
When you order from Greenfield
Guns, you are accepting that you have read and understood
these terms and conditions:
1.
The right is reserved to change specifications, colours
& prices of items described on this site at any time.
All dimensions are approximate. Colours are intended as
a guide only due to the limitations of the accuracy of computer
monitors.
2.
We may change these terms from time to time without notice
to you. Changes will apply to any subsequent orders received.
3.
Delivery can only be made to the countries named in the
Delivery Section. All goods must be signed for by an adult
aged 18 years or over on delivery.
4.
Delivery charges and estimated timescales are specified
in the Delivery section. We make every effort to deliver
goods within the estimated timescales, however delays are
occasionally inevitable.
5.
Goods are subject to availability. In the event that we
are unable to supply the goods, we will inform you of this
as soon as possible. A full refund will be given where you
have already paid for the goods.
6.
The price you pay is the price displayed on this website
at the time we receive your order. While we try and ensure
that all prices on our website are accurate, errors may
occur. If we discover an error in the price of goods you
have ordered we will inform you as soon as possible and
give you the option of reconfirming your order at the correct
price or cancelling it. If we are unable to contact you
we will treat the order as cancelled. If you cancel and
have already paid for the goods, you will receive a full
refund.
7.
We will take all reasonable precautions to keep the details
of your order and payment secure, but, unless we are negligent,
we cannot be held liable for any losses caused as a result
of unauthorised access to information provided by you.
8.
The contract between us shall be governed by the laws of
England and any dispute between us will be resolved exclusively
in the courts of England.
Confirmation of your Order
Upon receipt of your order a confirmation
email will be sent to you with details of your order and
how to get in touch with us with any enquiries. Please
quote your customer number in any correspondence to help
us deal with your enquiry quickly.
The
Greenfield Guns Guarantee
We
want you to be more than happy with your goods.
If for any reason you are not completely satisfied with
your purchase, you may return it within 14 days from the
date of delivery.
We
will be happy to exchange, replace or refund providing the
goods are returned unused and in their original packaging.
We
cannot be held responsible for returned goods which are
lost in transit.
Returns
Policy
If
for any reason you want to return your goods for an exchange
or refund you may do so within 14 days, providing the goods
are in perfect condition and in their original packaging.
Please
return the goods to: Greenfield Guns, 21 Milford Street,
Salisbury, Wiltshire, SP1 2AP enclosing your customer order
and/or order number so we can trace your details.
We
cannot be held responsible for returned goods which are
lost in transit.
Dealing
with Complaints
All purchases are covered by
our guarantee - please see above.
In
the unlikely event you have a complaint please contact us
by email or telephone quoting your order number - to be
found on the email confirmation you received when you placed
your order.
We
promise our complaints procedure will be fair, confidential,
effective and quick.
We will acknowledge your complaint within 5 working days
and will provide a likely timescale for resolving the dispute.
We will keep you informed throughout the process.
Our
aim is to resolve all complaints within 7 days.
Privacy
Statement
We are committed to protecting your
privacy. We will only use the information that we collect
about you lawfully (in accordance with the Data Protection
Act 1998).
We
collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best
possible service.
We
will not e-mail you in the future unless you have given
us your consent.
We will not pass your e-mail address to any third parties.
The
type of information we will collect about you includes:
- your name
- address
- phone number
- email address
- credit/debit
card details
We
will never collect sensitive information about you without
your consent.
The
information we hold will be accurate and up to date. You
can check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or correct
it promptly.
If
we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We
do not use cookies on this site.
If
you have any questions/comments about privacy, you should
get in touch.
Security
We use an SSL secure server
to ensure that your credit card & personal details are
both gathered securely and stored securely where they cannot
be accessed by anyone other than The Dormy House staff.
This means that the information you send to us is encrypted
in such a way that other Internet users are prevented from
viewing your information. Our site utilises the maximum
level of encryption allowed by your browser.
For peace of mind, look out
for the padlock on the bottom right hand corner of your
browser window when you are placing your order - this signifies
that you are currently connected via SSL to our secure server.
padlock
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